Mediation Effect of Work Motivation on the Relationship between Soft Skills and Hard Skills, and Impact on Employee Performance in Skincare Clinical
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Abstract
Employee motivation serves as an indicator of the level of enthusiasm, commitment, and originality that employees direct towards their job responsibilities. This study aims to investigate the effects of both interpersonal skills and technical skills on employee performance, while also examining whether work motivation plays a role in the Clinical Skincare context in Pekanbaru. The study encompasses all personnel associated with the Skincare Clinic in 2019. Using a comprehensive approach, a total of 32 individuals from the clinic were chosen as the study's participants. Data essential for the research was gathered through surveys administered to the clinic's staff. To assess the hypotheses, Structural Equation Modeling (SEM) analysis was conducted utilizing the Partial Least Squares (PLS) method. The results demonstrate that: (1) Interpersonal skills have a positive influence on work motivation. (2) Technical skills have a positive impact on work motivation. (3) Interpersonal skills positively affect employee performance. (4) Technical skills have a favorable effect on performance. (5) Work motivation significantly contributes to performance. (6) Motivation serves as a partial mediator between interpersonal skills and performance. (7) Work motivation does not act as a mediator in the relationship between technical skills and performance. As a suggestion, future researchers are encouraged to explore alternate mediating variables that could impact the association between technical skills and employee performance.
References
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Kurniawan, A., Rivai, A., & Suharto. (2018). Effect of Employee Placements and Competency on Employee Performance through Motivation in Pt. Bank Capital Indonesia TBK Branch of Kuningan Tower Jakarta. Scholars Journal of Economics, Business and Management (SJEBM), 5(2), 126–135. https://doi.org/10.21276/sjebm.2018.5.2.6
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Nyoto, Sudarno, Sriadmitum, I., Renaldo, N., & Hutahuruk, M. B. (2023). Conceptual Model of Leadership Style, Work Environment and Compensation on Job Satisfaction and Teacher Performance. Interconnection: An Economic Perspective Horizon, 1(1), 1–10. https://firstcierapublisher.com/index.php/interconnection/article/view/3
Pratama, M. R. B., Musadieq, M. Al, & Nurtjahjono, G. E. (2017). Pengaruh Motivasi Kerja dan Kepuasan Kerja terhadap Kinerja Karyawan (Studi pada Karyawan Giant Hypermarket Mall Olympic Garden Malang). Jurnal Administrasi Bisnis, 47(1). Retrieved from http://administrasibisnis.studentjournal.ub.ac.id/index.php/jab/article/view/1815
Putri, E., Rahman, S., Komardi, D., & Momin, M. M. (2023). Leadership, Discipline, and Motivation on Job Satisfaction and Teacher Performance at Public Elementary School, Bangko District, Rokan Hilir Regency. Journal of Applied Business and Technology, 4(1), 1–16.
Rafa’i, A., Junaedi, A. T., Renaldo, N., & Sultan, F. M. M. (2023). The Effect of Organizational Commitment and Competence on Work Motivation and Work Performance at SMA Negeri Tapung District. Nexus Synergy: A Business Perspective, 1(1), 1–13. https://firstcierapublisher.com/index.php/nexus/article/view/1
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Rijanti, T., Priyono, B. S., & Nugroho, H. P. (2017). The Influence of Competence and Job Characteristics on Performance with Motivation as Mediating Variable at Regional Finance Agency of Tegal City. The Sixth International Conference on Enterpreunership and Business Management. Retrieved from https://www.unisbank.ac.id/ojs/index.php/fe10/article/view/5592
Rumasukun, S. F. A., Rante, Y., Wambrauw, O. O., & Bharant, B. E. (2015). The Influence of Human Resource Management Strategy and Competence on Employee Performance with the Mediation of Work Motivation, Organizational Commitment and Work Culture (Study at the Official of Management of Communication and Information Technology. International Journal of Business and Management Invention, 4(8), 15–27. Retrieved from https://www.ijbmi.org/papers/Vol(4)8/C0408015027.pdf
Samosir, D. P., Aima, M. H., & Markum. (2019). The Effect of Work Spirit and Competence on Work Motivation and its Implementation on Employee Productivity of Factory PT. Sinar Metrindo Perkasa. International Journal of Innovative Science and Research Technology, 4(5). Retrieved from https://ijisrt.com/the-effect-of-work-spirit-and-competence-on-work-motivation-and-its-implementation-on-employee-productivity-of-factory-pt-sinar-metrindo-perkasa
Sari, Y., Sudarno, Nyoto, & Suyono. (2022). Improving Employee Satisfaction and Performance through Motivation, Organizational Culture, and Employee Competency in Pekanbaru City Health Office. Journal of Applied Business and Technology, 3(1), 1–16.
Shahzadi, I., Javed, A., Pirzada, S. S., Nasreen, S., & Khanam, F. (2014). Impact of Employee Motivation on Employee Performance. European Journal of Business and Management, 6(23). Retrieved from https://iiste.org/Journals/index.php/EJBM/article/view/14794
Sitompul, S. S., Kustono, D., Suhartadi, S., & Setyaningsih, R. M. (2017). The Relationship of the Learning of Tourism Marketing, Hard Skills, Soft Skills and Working Quality of the Graduates of Tourism Academy in Medan. International Journal of Social Sciences & Educational Studies, 3(4). https://doi.org/10.23918/ijsses.v3i4p124
Supriadi, A. D., Suharto, S., & Sodikin, S. (2018). The Effect of Competence and Organization Culture to Employee Performance with Motivation as the Mediation Variable in the Directorate General of Fiscal Balance-Ministry of Finance, Indonesia. Jurnal Perspektif Pembiayaan Dan Pembangunan Daerah, 5(4), 325–336. https://doi.org/10.22437/ppd.v5i4.4606
Tantular, A. P., Mardi, & Fauzi, A. (2023). The Role of Extrinsic Motivation as a Mediator between Job Market Considerations and Financial Rewards for Student Career Selection. Luxury: Landscape of Business Administration, 1(2), 61–77. https://firstcierapublisher.com/index.php/luxury/article/view/25
Utoyo, B., Yohana, C., & Mardi. (2019). The Effect of Competence and Organizational Culture, on Performance of Employees with Work Motivation as a Mediation Variable. Retrieved from Research Gate website: https://www.researchgate.net/publication/333078287_THE_EFFECT_OF_COMPETENCE_AND_ORGANIZATIONAL_CULTURE_ON_PERFORMANCE_OF_EMPLOYEES_WITH_WORK_MOTIVATION_AS_A_MEDIATION_VARIABLE
Wahyudi, L., Panjaitan, H. P., & Junaedi, A. T. (2023). Leadership Style, Motivation, and Work Environment on Job Satisfaction and Employee Performance at the Environment and Hygiene Department of Pekanbaru City. Journal of Applied Business and Technology, 4(1), 55–66.
Wetipo, W., Rante, Y., Wambraw, O., & Bharanti, E. (2015). The Mediating Effect of Job Satisfaction and Job motivation to Influence School Leadership, Teacher Competence and Experience of Teachers on Performance of Teachers in SMA/SMK in Jayawijaya, Indonesia. Journal of Resources Development and Management, 15, 10–16. Retrieved from https://www.semanticscholar.org/paper/The-Mediating-Effect-of-Job-Satisfaction-and-Job-to-Wetipo-Rante/c87fabcf71c79d134e749c3b361fcf9bf1ce5e51
Alexandri, M. B., Pragiwani, M., & Yuswardi. (2019). The Effect of Competence and Discipline of Work on Motivation and its Impact on Performance of Forensic Checkers at Puslabfor Bareskrim Indonesia National Police (POLRI). Academy of Strategic Management Journal, 18(4). Retrieved from https://www.abacademies.org/abstract/the-effect-of-competence-and-discipline-of-work-on-motivation-and-its-impact-on-performance-of-forensic-checkers-at-pusl-8320.html
Ali, A., Bin, L. Z., Piang, H. J., & Ali, Z. (2016). The Impact of Motivation on the Employee Performance and Job Satisfaction in IT Park (Software House) Sector of Peshawar, Pakistan. International Journal of Academic Research in Business and Social Sciences, 6(9), 297–310. Retrieved from https://ideas.repec.org/a/hur/ijarbs/v6y2016i9p297-310.html
Anggiani, S. (2017). Skill Influence on Employee Performance (Empirical Study of Frontlines three Star Hotels in Jakarta). International Journal of Management and Applied Science (IJMAS), 3(12), 14–18. Retrieved from http://ijmas.iraj.in/paper_detail.php?paper_id=10413&name=Skill_Influence_on_Employee_Performance_(Empirical_Study_of_Frontlines_three_Star_Hotels_in_Jakarta)
Ghozali, & Lathan, H. (2012). Partial Least Square “Konsep Metode dan Aplikasi“ Menggunakan Program WarpPLS 2.0. Semarang: Badan Penerbit Universitas Diponegoro.
Gichure, C. N. (2014). Factors Influencing Employee Motivation and its Impact on Employee Performance: A Case of Amref Health Africa in Kenya. United States International University, Africa.
Hafni, L., Himawan, A., Safari, S., & Firdaus, F. (2022). Effect of Leadership and Workload on Work Motivation and Employees Performance PT. Bank Riau Kepri Pekanbaru Branch. International Conference on Business Management and Accounting (ICOBIMA), 1(1), 60–78.
Haluk, R., Rante, Y., Risamasu, F., & Syauta, J. H. (2016). The Mediation Effect of Work Motivation in Relationship Between Employee Competencies, Leadership, Education and Training Toward Employee Performance (Case Study on Social and Settlement in Papua Province). International Journal of Business Management, 2(2), 40–52. Retrieved from www.sciarena.com
Heriyanto, T., Naser, J. A., & Setia, K. A. (2018). The Effect of Competence and Discipline on Work Motivation and Impact on Employee Performance of Pratama Tax Office in Malang Utara. Management and Economic Journal (MEC-J), 2(3), 269–278. https://doi.org/10.18860/mec-j.v0i0.5872
Isik, U., Tahir, O. El, Meeter, M., Heymans, M. W., Jansma, E. P., Croiset, G., & Kusurkar, R. A. (2018). Factors Influencing Academic Motivation of Ethnic Minority Students: A Review. SAGE Open, 8(2), 1–8. https://doi.org/10.1177/2158244018785412
Kemboi, A., Biwott, G., Chenuos, N. K., & Rutto, A. (2013). Skill Variety, Feedback and Employee Performance: A Case of Moi Teaching and Referral Hospital Eldoret. European Journal of Business and Management, 5(19), 151–155. Retrieved from https://iiste.org/Journals/index.php/EJBM/article/view/7284
Kersiati, Wijaya, E., & Sudarno. (2023). Motivation, Organizational Culture, and Organizational Commitment on Job Satisfaction and Teacher Performance at State Junior High School, Bangko Rokan Hilir, Riau. Journal of Applied Business and Technology, 4(1), 67–78.
Kurniawan, A., Rivai, A., & Suharto. (2018). Effect of Employee Placements and Competency on Employee Performance through Motivation in Pt. Bank Capital Indonesia TBK Branch of Kuningan Tower Jakarta. Scholars Journal of Economics, Business and Management (SJEBM), 5(2), 126–135. https://doi.org/10.21276/sjebm.2018.5.2.6
Mamuaya, N. C. I., & Tumiwa, R. A. (2019). Determinants of Motivation and Its Implications Toward the Performance of Lecturers at Private Colleges in Manado. KnE Social Sciences, 3(11), 794. https://doi.org/10.18502/kss.v3i11.4051
Mohamud, S. A., Ibrahim, A. A., & Hussein, J. M. Service Office of East Java. International Journal of Advanced Research (IJAR), 3(3), 378–396. Retrieved from https://www.journalijar.com/article/8021/the-effects-of-commitment,-competence,-work-satisfaction--on-motivation,-and-performance-of-employees-at-integrated-service-office-of-east-java/
Nyoto, Sudarno, Sriadmitum, I., Renaldo, N., & Hutahuruk, M. B. (2023). Conceptual Model of Leadership Style, Work Environment and Compensation on Job Satisfaction and Teacher Performance. Interconnection: An Economic Perspective Horizon, 1(1), 1–10. https://firstcierapublisher.com/index.php/interconnection/article/view/3
Pratama, M. R. B., Musadieq, M. Al, & Nurtjahjono, G. E. (2017). Pengaruh Motivasi Kerja dan Kepuasan Kerja terhadap Kinerja Karyawan (Studi pada Karyawan Giant Hypermarket Mall Olympic Garden Malang). Jurnal Administrasi Bisnis, 47(1). Retrieved from http://administrasibisnis.studentjournal.ub.ac.id/index.php/jab/article/view/1815
Putri, E., Rahman, S., Komardi, D., & Momin, M. M. (2023). Leadership, Discipline, and Motivation on Job Satisfaction and Teacher Performance at Public Elementary School, Bangko District, Rokan Hilir Regency. Journal of Applied Business and Technology, 4(1), 1–16.
Rafa’i, A., Junaedi, A. T., Renaldo, N., & Sultan, F. M. M. (2023). The Effect of Organizational Commitment and Competence on Work Motivation and Work Performance at SMA Negeri Tapung District. Nexus Synergy: A Business Perspective, 1(1), 1–13. https://firstcierapublisher.com/index.php/nexus/article/view/1
Ramadona, A., Putra, R., & Komardi, D. (2021). Commitment, Motivation, Leadership and Work Culture on Job Saisfaction and Teacher Performance at SMK Multi Mekanik Masmur Pekanbaru. Journal of Applied Business and Technology, 2(2), 169–182.
Rijanti, T., Priyono, B. S., & Nugroho, H. P. (2017). The Influence of Competence and Job Characteristics on Performance with Motivation as Mediating Variable at Regional Finance Agency of Tegal City. The Sixth International Conference on Enterpreunership and Business Management. Retrieved from https://www.unisbank.ac.id/ojs/index.php/fe10/article/view/5592
Rumasukun, S. F. A., Rante, Y., Wambrauw, O. O., & Bharant, B. E. (2015). The Influence of Human Resource Management Strategy and Competence on Employee Performance with the Mediation of Work Motivation, Organizational Commitment and Work Culture (Study at the Official of Management of Communication and Information Technology. International Journal of Business and Management Invention, 4(8), 15–27. Retrieved from https://www.ijbmi.org/papers/Vol(4)8/C0408015027.pdf
Samosir, D. P., Aima, M. H., & Markum. (2019). The Effect of Work Spirit and Competence on Work Motivation and its Implementation on Employee Productivity of Factory PT. Sinar Metrindo Perkasa. International Journal of Innovative Science and Research Technology, 4(5). Retrieved from https://ijisrt.com/the-effect-of-work-spirit-and-competence-on-work-motivation-and-its-implementation-on-employee-productivity-of-factory-pt-sinar-metrindo-perkasa
Sari, Y., Sudarno, Nyoto, & Suyono. (2022). Improving Employee Satisfaction and Performance through Motivation, Organizational Culture, and Employee Competency in Pekanbaru City Health Office. Journal of Applied Business and Technology, 3(1), 1–16.
Shahzadi, I., Javed, A., Pirzada, S. S., Nasreen, S., & Khanam, F. (2014). Impact of Employee Motivation on Employee Performance. European Journal of Business and Management, 6(23). Retrieved from https://iiste.org/Journals/index.php/EJBM/article/view/14794
Sitompul, S. S., Kustono, D., Suhartadi, S., & Setyaningsih, R. M. (2017). The Relationship of the Learning of Tourism Marketing, Hard Skills, Soft Skills and Working Quality of the Graduates of Tourism Academy in Medan. International Journal of Social Sciences & Educational Studies, 3(4). https://doi.org/10.23918/ijsses.v3i4p124
Supriadi, A. D., Suharto, S., & Sodikin, S. (2018). The Effect of Competence and Organization Culture to Employee Performance with Motivation as the Mediation Variable in the Directorate General of Fiscal Balance-Ministry of Finance, Indonesia. Jurnal Perspektif Pembiayaan Dan Pembangunan Daerah, 5(4), 325–336. https://doi.org/10.22437/ppd.v5i4.4606
Tantular, A. P., Mardi, & Fauzi, A. (2023). The Role of Extrinsic Motivation as a Mediator between Job Market Considerations and Financial Rewards for Student Career Selection. Luxury: Landscape of Business Administration, 1(2), 61–77. https://firstcierapublisher.com/index.php/luxury/article/view/25
Utoyo, B., Yohana, C., & Mardi. (2019). The Effect of Competence and Organizational Culture, on Performance of Employees with Work Motivation as a Mediation Variable. Retrieved from Research Gate website: https://www.researchgate.net/publication/333078287_THE_EFFECT_OF_COMPETENCE_AND_ORGANIZATIONAL_CULTURE_ON_PERFORMANCE_OF_EMPLOYEES_WITH_WORK_MOTIVATION_AS_A_MEDIATION_VARIABLE
Wahyudi, L., Panjaitan, H. P., & Junaedi, A. T. (2023). Leadership Style, Motivation, and Work Environment on Job Satisfaction and Employee Performance at the Environment and Hygiene Department of Pekanbaru City. Journal of Applied Business and Technology, 4(1), 55–66.
Wetipo, W., Rante, Y., Wambraw, O., & Bharanti, E. (2015). The Mediating Effect of Job Satisfaction and Job motivation to Influence School Leadership, Teacher Competence and Experience of Teachers on Performance of Teachers in SMA/SMK in Jayawijaya, Indonesia. Journal of Resources Development and Management, 15, 10–16. Retrieved from https://www.semanticscholar.org/paper/The-Mediating-Effect-of-Job-Satisfaction-and-Job-to-Wetipo-Rante/c87fabcf71c79d134e749c3b361fcf9bf1ce5e51
Published
2023-05-31
How to Cite
RUSILAWATI, Ermina.
Mediation Effect of Work Motivation on the Relationship between Soft Skills and Hard Skills, and Impact on Employee Performance in Skincare Clinical.
International Conference on Business Management and Accounting, [S.l.], v. 1, n. 2, p. 475-483, may 2023.
ISSN 2988-5590.
Available at: <https://ejournal.pelitaindonesia.ac.id/ojs32/index.php/ICOBIMA/article/view/3471>. Date accessed: 25 jan. 2025.
doi: https://doi.org/10.35145/icobima.v1i2.3471.
Section
Articles
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