The Mediation Role of Extra Role: The Influence of Organizational Support and Information Technology on Employee Performance
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Abstract
The purpose of this study is to test and analyze the mediation role of extra role behavior on the influence of organizational support and information technology on MSME actors. Methodology: this study is a quantitative study where questionnaires are used to collect data, there are 189 respondents in the form of MSME actors who focus on female gender, using tools in the form of SEM-PLS, the results obtained are that extra role behavior is able to be a mediating variable in the indirect influence test has a positive and significant impact, on the other hand for the direct influence test also has a positive and significant influence. It is clear that the independent variable is able to be a good predictor of success in employee performance in making an art in this case traditional food as one of the cultural characteristics of the Riau Islands. The novelty in this study is the success of the extra role behavior possessed by women in making products that are more valuable.
References
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Hikmah, M., & Lukito, H. (2021). The Role of Worklife Balance and Job Stress on Employee Performance with Organizational Citizenship Behavior as a Mediating Variable. UNMER Journal: Journal of Business and Management, 8(1), 64-74.
Hsiao, M. (2023). Resource integration and firm performance through organizational capabilities for digital transformation. Digital Transformation and Society. https://doi.org/10.1108/DTS-07-2023-0050
Huvila, I., Cajander, Å., Moll, J., Enwald, H., Eriksson-Backa, K., & Rexhepi, H. (2021). Technological and informational frames: explaining age-related variations in the use of patient accessible electronic health records as technology and information. Information Technology and People, 35(8), 1–22. https://doi.org/10.1108/ITP-08-2020-0566
Huvila, I., Ek, S., Enwald, H., & Hirvonen, N. (2016). Taking Health Information Behavior into Account in the design of e-health Taking Health Information Behavior into Account in the design of e-health services. Scientific Reports, (August 2017).
Ismail, I. (2018). The influence of organizational culture on the leadership and performance of employees of the Regency Governments in Madura. Equity (Journal of Economics and Finance, 12(1), 18–36.
Jackie W Deem Pam DeLotell Kathryn Kelly. (2015). International Journal of Educational Management. International Journal of Educational Management, 29(5).
Jain, A. K. (2015). Volunteerism and organizational culture Relationship to organizational commitment. Cross Cultural Management, 22(1), 116–144. https://doi.org/10.1108/CCM-11-2013-0167
Ji Wen Yina Li Pingping Hou. (2016). Nankai Business Review International Article information: Nankai Business Review International, 7(3), 322–344.
Kumar, S., Verma, P., Patel, P., & Rajesh, J. I. (2022). Perceptions of Indian managers on the impact of convergent technologies on work and resultant organizational performance in service industry. International Journal of Emerging Markets, 17(2), 550–573. https://doi.org/10.1108/IJOEM-06-2020-0658
Lamboglia, R., Lavorato, D., & Za, S. (2021). Exploring the relationship between audit and technology. A bibliometric analysis. Meditari Accountancy Research, 29(5), 1233–1260. https://doi.org/10.1108/MEDAR-03-2020-0836
Liu et al. (2015). When organizational complexity helps a corporation improve its performance. Journal of Management Development, 34(3), 340–351.
Liu, Y., & Kang, Y. (2020). Adapt to the wild: the effect of dynamic capabilities on international entry mode. International Studies of Management and Organization, 50(1), 74–90. https://doi.org/10.1080/00208825.2019.1703379
Masa'deh, R., Al-Henzab, J., Tarhini, A., & Obeidat, BY (2018). The associations among market orientation, technology orientation, entrepreneurial orientation and organizational performance. Benchmarking, 25(8), 3117–3142. https://doi.org/10.1108/BIJ-02-2017-0024
Mercedes, D. A., & Burrell, D. N. (2022). Managerial adaptability and business strategic change in the age of COVID-19. PSU Research Review, 6(3), 190– 204. https://doi.org/10.1108/PRR-12-2020-0046
Michele Stasa Ouzk?y and Ond?rej Machek. (2024). Family firm performance: the effects of organizational culture and organizational social capital. Journal of Family Business Management, 14(2), 353–373. https://doi.org/10.1108/JFBM-06-2023-0089
Muntu, ANH, Trang, I., & Mintardj, C. (2023). The Influence of Information Technology Capabilities, Knowledge Sharing on Human Resource Performance Mediated by Work Innovation on Employees in Mandolang District. EMBA Journal, 11(4), 1545–1553.
Nikou, S., De Reuver, M., & Mahboob Kanafi, M. (2022). Workplace literacy skills—how information and digital literacy affect adoption of digital technology. Journal of Documentation, 78(7), 371–391. https://doi.org/10.1108/JD-12-2021-0241
Nyathi, M., & Kekwaletswe, R. (2024). Electronic human resource configuration for organizational success: inclusion of employee outcomes as contextual variables. https://doi.org/10.1108/JOEPP-08-2022-0237
Palumbo, R., & Douglas, A. (2024). The secret ingredient? Uncovering the effect of organizational culture on quality management: a literature review. International Journal of Quality & Reliability Management, 41(1), 195–268. https://doi.org/10.1108/IJQRM-03-2023-0077
Papert, M., Rimpler, P., & Pflaum, A. (2016). Enhancing Supply Chain Visibility in a Pharmaceutical Supply Chain Solutions based on automatic identification technology. International Journal of Physical Distribution & Logistics Management, 46(9).
Pengzhen Yin, Carol XJ Ou, Robert M. Davison, Jie Wu. (2017). Article information: Abstract. Internet Research.
Pidduck, R.J., Kelemen, T.K., & Bolino, M.C. (2022). Citizenship behavior and new venture survival: a cultural capabilities lens. International Journal of Entrepreneurial Behavior & Research, 28(7), 1899–1926. https://doi.org/10.1108/IJEBR-11-2021-0904
Qohar, A., & Rosyidi, MH (2017). Principals in Developing Organizational Culture to Improve Teacher Performance at Bungah Elementary School. Ummul Qura, 9(1), 1–12.
Raharjo, K., Achmad, A., & Fernandes, R. (2018). The influence of organizational culture and job design on job commitment and human resource performance. Journal of Organizational Change Management, 31(7), 1346–1367. https://doi.org/10.1108/JOCM-07-2017-0286
Raymond, L. (nd). François L' Écuyer and Louis Raymond.
Shahreki, J., & Lee, J. Y. (2024). Adopting human resource information systems and work-related outcomes in emerging market SMEs: unified theory of acceptance and use of technology. Cross Cultural & Strategic Management, (2016). https://doi.org/10.1108/CCSM-09-2022-0144
Simona, C., & Olariu, A. A. (2024). Knowledge management – performance nexus: Mediating effects of motivation and innovation at, 30(8), 27–48. https://doi.org/10.1108/BPMJ-07-2023-0537
Sucipto, I., Gunawan, A., Bangsa, P., Id, IA, & Id, AA (2023). The Role of OCB, Transformational and Digital Leadership on Organizational Performance Through Commitment as a Mediating Variable. Management Studies and Entrepreneurship Journal, 4(3), 3363–3373.
Wamba, S.F., Robert, J., Kamdjoug, K., Emmanuel, C., & Wanko, T. (2020). Influence of artificial intelligence (AI) on firm performance: the business value of AI-based transformation projects. https://doi.org/10.1108/BPMJ-10-2019-0411
Warraich, N.F., Rorissa, A., & Rasool, T. (2020). An in-depth qualitative study of Pakistani academic library professionals' conceptions of linked data technology, (August). https://doi.org/10.1108/IDD-03-2020-0029
Ying-Yu, K. C., Yi-Long, J., & Yu-Hsien, W. (2016). Effect of Digital Transformation on Organizational Performance of SMEs: Evidence from the Taiwanese Textile Industry's Web Portal. Internet Research (Vol. 26).
Zhu, Z., & Nakata, C. (2007). Reexamining The Link Between Customer Orientation And Business Performance: The Role Of Information Systems. Journal of Marketing Theory and Practice, 15(3), 187.
Ajzen, I. (2005). Attitudes, Personality and Behavior (Second). New York: Open University Press.
Asiaei, K., & Jusoh, R. (2015). A multidimensional view of intellectual capital: The impact on organizational performance Article information: Management Decision, 53(3), 0025-1747. https://doi.org/10.1108/MD-05-2014-0300
Baidoo, D. K. (2024). User and service provider assessment of technology readiness of library commons in selected universities in Ghana. Library Management, 45(5), 331–361. https://doi.org/10.1108/LM-12-2023-0132
Batista Mota, F., Damasceno Pinto, C., Paranhos, J., & Hasenclever, L. (2017). Mapping the 'dynamic capabilities' scientific landscape, 1990-2015: A bibliometric analysis. COLLNET Journal of Scientometrics and Information Management, 11(2), 309–324. https://doi.org/10.1080/09737766.2017.1306181
Chae, H.C., Koh, C.E., & Prybutok, V.R. (2017). Information technology capability and firm performance: Contradictory findings and their possible causes. MIS Quarterly: Management Information Systems, 38(1), 305–326. https://doi.org/10.25300/MISQ/2014/38.1.14
Chiu, W.H., Chi, H.R., Chang, YC, & Chen, M.H. (2016). Dynamic capabilities and radical innovation performance in established firms: a structural model. Technology Analysis and Strategic Management, 28(8), 965–978. https://doi.org/10.1080/09537325.2016.1181735
Comes, T., Bergtora Sandvik, K., & Van de Walle, B. (2018). Cold chains, interrupted: The use of technology and information for decisions that keep humanitarian vaccines cool. Journal of Humanitarian Logistics and Supply Chain Management, 8(1), 49–69. https://doi.org/10.1108/JHLSCM-03-2017-0006
Dimitrantzou, C., Bouranta, N., & Kafetzopoulos, D. (2021). management adoption and cost of quality. Total Quality Management, 0(0), 1–19. https://doi.org/10.1080/14783363.2021.1997143
Elizabeth Abraham, S. (2012). Information technology, an enabler in corporate governance. Corporate Governance: The International Journal of Business in Society, 12(3), 281–291. https://doi.org/10.1108/14720701211234555
García-fernández, J., Martelo-landroguez, S., Vélez-colon, L., Cepeda-carrión, G., García-fernández, J., Martelo-landroguez, S., … Cepeda-carri, G. (2018). An explanatory and predictive PLS-SEM approach to the relationship between organizational culture, organizational performance and customer loyalty. Journal of Hospitality and Tourism Technology. https://doi.org/10.1108/JHTT- 09-2017-0100
Hair, J.F., Ringle, C.M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM), (January).
Hendrawan, A., Sucahyowati, H., Indriyani, & Cahyandi, K. (2019). Organizational Citizenship Behavior (OCB) and Environmental Sustainability. National Seminar on Edusainstek FMIPA UNIMUS, 2(1), 52–61.
Hikmah, M., & Lukito, H. (2021). The Role of Worklife Balance and Job Stress on Employee Performance with Organizational Citizenship Behavior as a Mediating Variable. UNMER Journal: Journal of Business and Management, 8(1), 64-74.
Hsiao, M. (2023). Resource integration and firm performance through organizational capabilities for digital transformation. Digital Transformation and Society. https://doi.org/10.1108/DTS-07-2023-0050
Huvila, I., Cajander, Å., Moll, J., Enwald, H., Eriksson-Backa, K., & Rexhepi, H. (2021). Technological and informational frames: explaining age-related variations in the use of patient accessible electronic health records as technology and information. Information Technology and People, 35(8), 1–22. https://doi.org/10.1108/ITP-08-2020-0566
Huvila, I., Ek, S., Enwald, H., & Hirvonen, N. (2016). Taking Health Information Behavior into Account in the design of e-health Taking Health Information Behavior into Account in the design of e-health services. Scientific Reports, (August 2017).
Ismail, I. (2018). The influence of organizational culture on the leadership and performance of employees of the Regency Governments in Madura. Equity (Journal of Economics and Finance, 12(1), 18–36.
Jackie W Deem Pam DeLotell Kathryn Kelly. (2015). International Journal of Educational Management. International Journal of Educational Management, 29(5).
Jain, A. K. (2015). Volunteerism and organizational culture Relationship to organizational commitment. Cross Cultural Management, 22(1), 116–144. https://doi.org/10.1108/CCM-11-2013-0167
Ji Wen Yina Li Pingping Hou. (2016). Nankai Business Review International Article information: Nankai Business Review International, 7(3), 322–344.
Kumar, S., Verma, P., Patel, P., & Rajesh, J. I. (2022). Perceptions of Indian managers on the impact of convergent technologies on work and resultant organizational performance in service industry. International Journal of Emerging Markets, 17(2), 550–573. https://doi.org/10.1108/IJOEM-06-2020-0658
Lamboglia, R., Lavorato, D., & Za, S. (2021). Exploring the relationship between audit and technology. A bibliometric analysis. Meditari Accountancy Research, 29(5), 1233–1260. https://doi.org/10.1108/MEDAR-03-2020-0836
Liu et al. (2015). When organizational complexity helps a corporation improve its performance. Journal of Management Development, 34(3), 340–351.
Liu, Y., & Kang, Y. (2020). Adapt to the wild: the effect of dynamic capabilities on international entry mode. International Studies of Management and Organization, 50(1), 74–90. https://doi.org/10.1080/00208825.2019.1703379
Masa'deh, R., Al-Henzab, J., Tarhini, A., & Obeidat, BY (2018). The associations among market orientation, technology orientation, entrepreneurial orientation and organizational performance. Benchmarking, 25(8), 3117–3142. https://doi.org/10.1108/BIJ-02-2017-0024
Mercedes, D. A., & Burrell, D. N. (2022). Managerial adaptability and business strategic change in the age of COVID-19. PSU Research Review, 6(3), 190– 204. https://doi.org/10.1108/PRR-12-2020-0046
Michele Stasa Ouzk?y and Ond?rej Machek. (2024). Family firm performance: the effects of organizational culture and organizational social capital. Journal of Family Business Management, 14(2), 353–373. https://doi.org/10.1108/JFBM-06-2023-0089
Muntu, ANH, Trang, I., & Mintardj, C. (2023). The Influence of Information Technology Capabilities, Knowledge Sharing on Human Resource Performance Mediated by Work Innovation on Employees in Mandolang District. EMBA Journal, 11(4), 1545–1553.
Nikou, S., De Reuver, M., & Mahboob Kanafi, M. (2022). Workplace literacy skills—how information and digital literacy affect adoption of digital technology. Journal of Documentation, 78(7), 371–391. https://doi.org/10.1108/JD-12-2021-0241
Nyathi, M., & Kekwaletswe, R. (2024). Electronic human resource configuration for organizational success: inclusion of employee outcomes as contextual variables. https://doi.org/10.1108/JOEPP-08-2022-0237
Palumbo, R., & Douglas, A. (2024). The secret ingredient? Uncovering the effect of organizational culture on quality management: a literature review. International Journal of Quality & Reliability Management, 41(1), 195–268. https://doi.org/10.1108/IJQRM-03-2023-0077
Papert, M., Rimpler, P., & Pflaum, A. (2016). Enhancing Supply Chain Visibility in a Pharmaceutical Supply Chain Solutions based on automatic identification technology. International Journal of Physical Distribution & Logistics Management, 46(9).
Pengzhen Yin, Carol XJ Ou, Robert M. Davison, Jie Wu. (2017). Article information: Abstract. Internet Research.
Pidduck, R.J., Kelemen, T.K., & Bolino, M.C. (2022). Citizenship behavior and new venture survival: a cultural capabilities lens. International Journal of Entrepreneurial Behavior & Research, 28(7), 1899–1926. https://doi.org/10.1108/IJEBR-11-2021-0904
Qohar, A., & Rosyidi, MH (2017). Principals in Developing Organizational Culture to Improve Teacher Performance at Bungah Elementary School. Ummul Qura, 9(1), 1–12.
Raharjo, K., Achmad, A., & Fernandes, R. (2018). The influence of organizational culture and job design on job commitment and human resource performance. Journal of Organizational Change Management, 31(7), 1346–1367. https://doi.org/10.1108/JOCM-07-2017-0286
Raymond, L. (nd). François L' Écuyer and Louis Raymond.
Shahreki, J., & Lee, J. Y. (2024). Adopting human resource information systems and work-related outcomes in emerging market SMEs: unified theory of acceptance and use of technology. Cross Cultural & Strategic Management, (2016). https://doi.org/10.1108/CCSM-09-2022-0144
Simona, C., & Olariu, A. A. (2024). Knowledge management – performance nexus: Mediating effects of motivation and innovation at, 30(8), 27–48. https://doi.org/10.1108/BPMJ-07-2023-0537
Sucipto, I., Gunawan, A., Bangsa, P., Id, IA, & Id, AA (2023). The Role of OCB, Transformational and Digital Leadership on Organizational Performance Through Commitment as a Mediating Variable. Management Studies and Entrepreneurship Journal, 4(3), 3363–3373.
Wamba, S.F., Robert, J., Kamdjoug, K., Emmanuel, C., & Wanko, T. (2020). Influence of artificial intelligence (AI) on firm performance: the business value of AI-based transformation projects. https://doi.org/10.1108/BPMJ-10-2019-0411
Warraich, N.F., Rorissa, A., & Rasool, T. (2020). An in-depth qualitative study of Pakistani academic library professionals' conceptions of linked data technology, (August). https://doi.org/10.1108/IDD-03-2020-0029
Ying-Yu, K. C., Yi-Long, J., & Yu-Hsien, W. (2016). Effect of Digital Transformation on Organizational Performance of SMEs: Evidence from the Taiwanese Textile Industry's Web Portal. Internet Research (Vol. 26).
Zhu, Z., & Nakata, C. (2007). Reexamining The Link Between Customer Orientation And Business Performance: The Role Of Information Systems. Journal of Marketing Theory and Practice, 15(3), 187.
Published
2024-11-30
How to Cite
NURLASERA, Nurlasera et al.
The Mediation Role of Extra Role: The Influence of Organizational Support and Information Technology on Employee Performance.
International Conference on Business Management and Accounting, [S.l.], v. 3, n. 1, p. 84-92, nov. 2024.
ISSN 2988-5590.
Available at: <https://ejournal.pelitaindonesia.ac.id/ojs32/index.php/ICOBIMA/article/view/4653>. Date accessed: 17 mar. 2025.
doi: https://doi.org/10.35145/icobima.v3i1.4653.
Section
Articles
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