Exploring Employee Performance Through Qualitative Methods: Insights and Implications
DOI:
https://doi.org/10.35145/icobima.v2i1.4379Kata Kunci:
Employee Performance, Qualitative Research, Job Satisfaction, Recognition, Thematic AnalysisAbstrak
This research investigates employee performance using qualitative methods, focusing on semi-structured interviews and focus groups to uncover deeper insights into performance dynamics. By interviewing employees across various departments in a mid-sized organization and facilitating focus group discussions, the study reveals key factors influencing performance, including job satisfaction, recognition, work-life balance, and career development opportunities. Thematic analysis of the data highlights both motivators and barriers, such as inadequate resources and unclear expectations, impacting performance. The findings emphasize the value of integrating qualitative insights with quantitative metrics to develop comprehensive performance management strategies. The study concludes that addressing identified challenges and leveraging strengths can enhance employee performance and overall organizational success.
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Referensi
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Andi, Julina, Putra, R., & Swanto, D. J. (2022). The Influence of Competency, Career Development, Compensation and Organizational Commitment on Job Satisfaction and Performance of Public Junior High School Teacher on Bangko District, Rokan Hilir Regency. International Conference on Business Management and Accounting (ICOBIMA), 1(1), 79–95.
Andi, Puteri, C., & Kudri, W. M. (2023). Interpersonal Communication, Transformational Leadership, and Workload on Employees’ Performance at PT Sawit Riau Makmur. Luxury: Landscape of Business Administration, 1(1), 33–43. https://firstcierapublisher.com/index.php/luxury/article/view/19
Andrianto, S., Komardi, D., & Priyono. (2023). Leadership, Work Motivation, and Work Discipline on Job Satisfaction and Teacher Performance of Dharma Loka Elementary School Pekanbaru. Journal of Applied Business and Technology, 4(1), 30–38.
Atika, O., Junaedi, A. T., Purwati, A. A., & Mustafa, Z. (2022). Work Discipline, Leadership, and Job Satisfaction on Organizational Commitment and Teacher Performance of State Junior High School in Bangko District, Rokan Hilir Regency. Journal of Applied Business and Technology, 3(3), 251–262.
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Hidayat, A., Syarifudin, E., & Firdaos, R. (2024). Work Ability and Organizational Climate’s Effects on Employees’ Performance. Reflection: Education and Pedagogical Insights, 1(4), 184–192. https://doi.org/https://doi.org/10.61230/reflection.v1i4.62
Imarni, Chandra, T., & Ginting, Y. M. (2022). Leadership, Discipline, and Organizational Culture on Job Satisfaction and Teacher Performance at State Junior High Schools in Bandar Petalangan District, Pelalawan Regency. Journal of Applied Business and Technology, 3(3), 272–286.
Imron, M., Syarifudin, E., & Firdaos, R. (2024). Coaching, Development, and Employee Empowerment and Their Influence on Employee Performance at The Cilegon City BAZNAS Office. Reflection: Education and Pedagogical Insights, 1(4), 193–202. https://doi.org/https://doi.org/10.61230/reflection.v1i4.63
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Marliza, Y., Nyoto, & Sudarno. (2022). Leadership Style, Motivation, and Communication on Organizational Commitment and Employee Performance in the Rokan Hulu Regional General Hospital. Journal of Applied Business and Technology, 3(1), 40–55.
Muhrodin, M., Sudarno, S., Junaedi, A. T., Andi, A., & Putri, N. Y. (2024). The Effect of Motivation, Organizational Culture, Competency on Work Commitment and Performance of SD Teachers in Bengkalis District. Interconnection: An Economic Perspective Horizon, 1(4), 198–217. https://doi.org/https://doi.org/10.61230/interconnection.v1i4.71
Ngatno, Junaedi, A. T., & Komardi, D. (2022). Discipline, Service Orientation, Integrity, and Leadership Style on Job Satisfaction and Performance of High School Teachers in Tanah Putih District. Journal of Applied Business and Technology, 3(2), 153–165.
Nyoto, Sudarno, Sriadmitum, I., Renaldo, N., & Hutahuruk, M. B. (2023). Conceptual Model of Leadership Style, Work Environment and Compensation on Job Satisfaction and Teacher Performance. Interconnection: An Economic Perspective Horizon, 1(1), 1–10. https://firstcierapublisher.com/index.php/interconnection/article/view/3
Panjaitan, H. P., Lumenta, M. Y., Febriyanto, F., Suyono, S., Rusilawati, E., & Kudri, W. M. (2023). The Influence of Leadership, Motivation, and Compensation on Employee Performance at PT. LG Electronics. Proceeding of International Conference on Business Management and Accounting (ICOBIMA), 2(1), 238–256. https://doi.org/https://doi.org/10.35145/icobima.v2i1.4070
Putra, R., & Kudri, W. M. (2024). Fueling Success: Unleashing the Power of Motivation, Nurturing Work Environments, and Cultivating Organizational Culture for Peak Job Satisfaction and Performance. Luxury: Landscape of Business Administration, 2(1), 71–84. https://doi.org/https://doi.org/10.61230/luxury.v2i1.72
Rafa’i, A., Junaedi, A. T., Nyoto, Renaldo, N., & Sultan, F. M. M. (2023). The Effect of Organizational Commitment and Competence on Work Motivation and Work Performance at SMA Negeri Tapung District. Nexus Synergy: A Business Perspective, 1(1), 1–13. https://firstcierapublisher.com/index.php/nexus/article/view/1
Rafizal, J., Nyoto, Sudarno, & Sulta, F. M. M. (2022). Organizational Culture, Work Environment, and Workload on the Performance of POLRI Members (Case Study in Pekanbaru Police Criminal Reserve Unit). Journal of Applied Business and Technology, 3(3), 263–271.
Sekaran, U., & Bougie, R. (2016). Research Method for Business A Skill-Building Approach Seventh Edition (Seventh Ed). John Wiley & Sons. https://doi.org/10.1007/978-94-007-0753-5_102084
Sirait, L., Sudarno, Junaedi, A. T., Purwati, A. A., & Deli, M. M. (2022). Leadership Style, Motivation, and Organizational Culture on Job Satisfaction and Teacher Performance. Journal of Applied Business and Technology, 3(2), 115–129.
Tohan, Nyoto, & Chandra, T. (2022). The Effect of Teacher’s Competence on the Vocational High School Teachers’ Work Satisfaction and Performance in Prajnamitra Maitreya Foundation, Riau. International Conference on Business Management and Accounting (ICOBIMA), 1(1), 193–212.
Alshaibani, E., & Bakir, A. (2017). A reading in cross-cultural service encounter: Exploring the relationship between cultural intelligence, employee performance and service quality. Tourism and Hospitality Research. https://doi.org/10.1177/1467358416651474
Andi, Jufrianto, Tanjung, A. R., Komardi, D., & Purnama, I. (2023). Knowledge, Expertise, and Experience on Employee Performance at PDAM Tirta Siak Pekanbaru City. Luxury: Landscape of Business Administration, 1(2), 78–89. https://firstcierapublisher.com/index.php/luxury/article/view/26
Andi, Julina, Putra, R., & Swanto, D. J. (2022). The Influence of Competency, Career Development, Compensation and Organizational Commitment on Job Satisfaction and Performance of Public Junior High School Teacher on Bangko District, Rokan Hilir Regency. International Conference on Business Management and Accounting (ICOBIMA), 1(1), 79–95.
Andi, Puteri, C., & Kudri, W. M. (2023). Interpersonal Communication, Transformational Leadership, and Workload on Employees’ Performance at PT Sawit Riau Makmur. Luxury: Landscape of Business Administration, 1(1), 33–43. https://firstcierapublisher.com/index.php/luxury/article/view/19
Andrianto, S., Komardi, D., & Priyono. (2023). Leadership, Work Motivation, and Work Discipline on Job Satisfaction and Teacher Performance of Dharma Loka Elementary School Pekanbaru. Journal of Applied Business and Technology, 4(1), 30–38.
Atika, O., Junaedi, A. T., Purwati, A. A., & Mustafa, Z. (2022). Work Discipline, Leadership, and Job Satisfaction on Organizational Commitment and Teacher Performance of State Junior High School in Bangko District, Rokan Hilir Regency. Journal of Applied Business and Technology, 3(3), 251–262.
Awan, S. H., Habib, N., Shoaib Akhtar, C., & Naveed, S. (2020). Effectiveness of Performance Management System for Employee Performance Through Engagement. SAGE Open, 10(4). https://doi.org/10.1177/2158244020969383
Hidayat, A., Syarifudin, E., & Firdaos, R. (2024). Work Ability and Organizational Climate’s Effects on Employees’ Performance. Reflection: Education and Pedagogical Insights, 1(4), 184–192. https://doi.org/https://doi.org/10.61230/reflection.v1i4.62
Imarni, Chandra, T., & Ginting, Y. M. (2022). Leadership, Discipline, and Organizational Culture on Job Satisfaction and Teacher Performance at State Junior High Schools in Bandar Petalangan District, Pelalawan Regency. Journal of Applied Business and Technology, 3(3), 272–286.
Imron, M., Syarifudin, E., & Firdaos, R. (2024). Coaching, Development, and Employee Empowerment and Their Influence on Employee Performance at The Cilegon City BAZNAS Office. Reflection: Education and Pedagogical Insights, 1(4), 193–202. https://doi.org/https://doi.org/10.61230/reflection.v1i4.63
Mairia, Komardi, D., & Panjaitan, H. P. (2021). Leadership, Organizational Commitment, Work Discipline, and Employee Performance at Public Health Office of Pekanbaru City. Journal of Applied Business and Technology, 2(2), 154–168.
Marliza, Y., Nyoto, & Sudarno. (2022). Leadership Style, Motivation, and Communication on Organizational Commitment and Employee Performance in the Rokan Hulu Regional General Hospital. Journal of Applied Business and Technology, 3(1), 40–55.
Muhrodin, M., Sudarno, S., Junaedi, A. T., Andi, A., & Putri, N. Y. (2024). The Effect of Motivation, Organizational Culture, Competency on Work Commitment and Performance of SD Teachers in Bengkalis District. Interconnection: An Economic Perspective Horizon, 1(4), 198–217. https://doi.org/https://doi.org/10.61230/interconnection.v1i4.71
Ngatno, Junaedi, A. T., & Komardi, D. (2022). Discipline, Service Orientation, Integrity, and Leadership Style on Job Satisfaction and Performance of High School Teachers in Tanah Putih District. Journal of Applied Business and Technology, 3(2), 153–165.
Nyoto, Sudarno, Sriadmitum, I., Renaldo, N., & Hutahuruk, M. B. (2023). Conceptual Model of Leadership Style, Work Environment and Compensation on Job Satisfaction and Teacher Performance. Interconnection: An Economic Perspective Horizon, 1(1), 1–10. https://firstcierapublisher.com/index.php/interconnection/article/view/3
Panjaitan, H. P., Lumenta, M. Y., Febriyanto, F., Suyono, S., Rusilawati, E., & Kudri, W. M. (2023). The Influence of Leadership, Motivation, and Compensation on Employee Performance at PT. LG Electronics. Proceeding of International Conference on Business Management and Accounting (ICOBIMA), 2(1), 238–256. https://doi.org/https://doi.org/10.35145/icobima.v2i1.4070
Putra, R., & Kudri, W. M. (2024). Fueling Success: Unleashing the Power of Motivation, Nurturing Work Environments, and Cultivating Organizational Culture for Peak Job Satisfaction and Performance. Luxury: Landscape of Business Administration, 2(1), 71–84. https://doi.org/https://doi.org/10.61230/luxury.v2i1.72
Rafa’i, A., Junaedi, A. T., Nyoto, Renaldo, N., & Sultan, F. M. M. (2023). The Effect of Organizational Commitment and Competence on Work Motivation and Work Performance at SMA Negeri Tapung District. Nexus Synergy: A Business Perspective, 1(1), 1–13. https://firstcierapublisher.com/index.php/nexus/article/view/1
Rafizal, J., Nyoto, Sudarno, & Sulta, F. M. M. (2022). Organizational Culture, Work Environment, and Workload on the Performance of POLRI Members (Case Study in Pekanbaru Police Criminal Reserve Unit). Journal of Applied Business and Technology, 3(3), 263–271.
Sekaran, U., & Bougie, R. (2016). Research Method for Business A Skill-Building Approach Seventh Edition (Seventh Ed). John Wiley & Sons. https://doi.org/10.1007/978-94-007-0753-5_102084
Sirait, L., Sudarno, Junaedi, A. T., Purwati, A. A., & Deli, M. M. (2022). Leadership Style, Motivation, and Organizational Culture on Job Satisfaction and Teacher Performance. Journal of Applied Business and Technology, 3(2), 115–129.
Tohan, Nyoto, & Chandra, T. (2022). The Effect of Teacher’s Competence on the Vocational High School Teachers’ Work Satisfaction and Performance in Prajnamitra Maitreya Foundation, Riau. International Conference on Business Management and Accounting (ICOBIMA), 1(1), 193–212.
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2023-11-25
