Perancangan dan Implementasi Aplikasi Manajemen Klaim Garansi Produk Berbasis Mobile
DOI:
https://doi.org/10.35145/jmapteksi.v8i2.6166Kata Kunci:
Aplikasi Mobile, Klaim Garansi, Mobile-D, Flutter, FirebaseAbstrak
The rapid development of information technology has encouraged digital transformation in retail business processes, including product warranty claim management. However, in practice, many retail stores still manage warranty claims manually in an unstructured manner, relying on physical purchase receipts and separated communication between stores and distributors. This condition leads to slow claim processing, lack of transparency, and potential decreases in customer satisfaction. This study aims to design and implement an Android-based mobile application for warranty claim management that integrates customers, retail stores, and distributors using a User Interface (UI) and User Experience (UX) approach. The system development method used in this research is Agile with a Mobile-D approach, consisting of five phases — Explore, Initialize, Productionize, Stabilize, and Test & Fix — while system modeling is carried out using Unified Modeling Language (UML). The application is developed using the Flutter framework with the Dart programming language and utilizes Firebase as a real-time backend service. System testing is conducted using black-box testing to ensure that all application functionalities operate in accordance with the specified requirements. The results indicate that the developed application is capable of facilitating warranty claim submission, verification, and status tracking in a more structured, efficient, and transparent manner. The implementation of the UI/UX approach produces an interface that is intuitive and easy to use for customers, store administrators, and distributors. Therefore, this application is expected to improve the efficiency of the warranty claim process and enhance after-sales service quality at Toko Listrik Cahaya Surya and its distributor.
Unduhan
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