USING WEBQUAL 4.0 METHOD TO ANALYZE STUDENT SATISFACTION ON DIGITAL ENTREPRENEUR WEBSITES
DOI:
https://doi.org/10.35145/joisie.v9i2.5062Kata Kunci:
website, digital entrepreneur, webqual 4.0, SPSS, matlabAbstrak
The Digital Entrepreneur website is an application designed for students so that they can learn to become digital entrepreneurs by utilizing the applications they have created. The problem that occurs is that there are still students who are dissatisfied with using the Digital Entrepreneurship Website application. The aim of the research is to analyze and measure the quality of Digital Entrepreneurship Websites in the student learning process. The method used to measure website quality is WebQual 4.0. Quality assessment uses a questionnaire designed for instruments with dimensions of usability, information quality and interaction quality. The applications used to test the relationship between variables from WebQual 4.0 and user satisfaction are SPSS and Matlab. Research findings reveal that quality is the lowest valued dimension, however, the score for the WebQual 4.0 indicator reaches 70%, categorizing it as Good, leading users to use this website as a valuable educational resource in higher education.
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Referensi
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Purbasari, D. M., & Permatasari, D. L. (2018). The Influence of Service Quality and Customer Satisfaction on Repeat Purchases. Journal of Business and Management Inspiration, 2(1), 43. https://doi.org/10.33603/jibm.v2i1.1056
Rukmi, H. S., Novirani, D., & Hada, A. (2017). Analysis of Consumer Satisfaction on the Quality of Service of Souvenir Shops. Muara Jurnal Ilmu Ekonomi Dan Bisnis, 1(1), 115. https://doi.org/10.24912/jmieb.v1i1.413
Sugandi, M. A., & Halim, R. M. N. (2020). End-User Computing Satisfaction (Eucs) Analysis on Bina Darma University Mobile Application. Systematization, 9(1), 143. https://doi.org/10.32520/stmsi.v9i1.625
Yasir, F. N., & Rusmala, R. (2021). Analysis of User Satisfaction on the Quality of Google Classroom as an E-Learning Media Using Webqual 4.0 (Case Study: Faculty of Computer Engineering, Proceedings of KONIK (National Conference), 198–201. https://prosiding.konik.id/index.php/konik/article/view/50
Briliana, V. (2013). The Influence of Satisfaction, Commitment, Social Benefits and Special Treatment Benefits. Journal of Business and Accounting, 15(1), 57–64.
Creely, E., & Lyons, D. (2022). Designing flipped learning in initial teacher education : The experiences of two teacher educators. Australasian Journal of Educational Technology, 38(4), 40–54.
Fahredy, D., Isharyani, M. E., & Pawitra, T. A. (2023). Analysis of Student Satisfaction on Academic Information System (AIS) Application with WEBQUAL Method. Journal of Industrial Engineering (JATRI), 1(1), 29–40. https://doi.org/10.30872/jatri.v1i1.490
Faqih Amirudin, M., Listyorini, T., Supriyati, E., & Artikel, I. (2022). JUMINTAL: Journal of Informatics Management and Digital Business Application of E-Commerce in Web-Based Sales of Tumbu Sugar. 1(2), 76–86. https://journal.literasisains.id/index.php/JUMINTAL
Fujianto, A. (2019). Analysis of End User Satisfaction of Pln Mobile Application Using Eucs (End User Computing Satisfaction) Method Based on Prospective Customers of Pt.Pln (Persero) Up3 Jember Thesis. Digital Repository of Jember University.
Jamaaluddin, & Indah, S. (2021). Artificial Intelligence Textbook. 121.Khairunnisa. (2020). Analysis of the Utilization of Google Classroom Applications as Learning Media in Increasing Student Learning Motivation. Muhammadiyah University of North Sumatra,2507(February), 1–9.
Khlifi, Y. (2020). An Advanced Authentication Scheme For E-Evaluation Using Students Behaviors Over E-Learning Platform. International Journal of Emerging Technologies in Learning, 15(4), 90–111. https://doi.org/10.3991/ijet.v15i04.11571
Kurniawan, E., Nofriadi, N., & Nata, A. (2022). Implementation of System Usability Scale (Sus) in Measuring the Usability of Study Program Websites at Stmik Royal. Journal of Science and Social Research, 5(1), 43. https://doi.org/10.54314/jssr.v5i1.817
Liani, D. A., Fikry, M., & J. Hutajulu, M. (2020). Analysis of Webqual 4.0 Method and Importance-Performance Analysis (IPA) on the Quality of Detik.com Site. Scientific Journal of Merpati (Information Technology Academic Research Tower), 8(1), 34. https://doi.org/10.24843/jim.2020.v08.i01.p04
Mude, A., Sara, K., & Witi, F. L. (2020). Analysis of Student Satisfaction Towards the University of Flores Website. Informatics Journal, 20(2), 107–117. https://doi.org/10.30873/ji.v20i2.2357
Mustopa, A., Agustiani, S., Wildah, S. K., & Maysaroh, M. (2020). Analysis of User Satisfaction of UBSI Student Academic Service Website (LYKAN) Using Webqual 4.0 Method. Perspective Journal, 18(1), 75–81. https://doi.org/10.31294/jp.v18i1.7413
Nainggolan, L. L. (2022). Analysis of JAKI Application User Satisfaction Using the Webqual Method.
Ningsih, S., Effendi, Z., & Syah, N. (2019). Implementation of Cooperative Learning Model on E-Assignment Responsiveness at Higher Education. International Journal of Emerging Technologies in Learning (iJET), 14(18), 209–219.
https://www.learntechlib.org/p/217184/
Ningsih, S. R., Putri, Y. P., & Lestari, S. P. (2021). E-Task Learning Media with Cooperative Learning Method for Students of SMA Negeri 3 Bukittinggi. JOSTECH: Journal of Science and Technology, 1(2), 175–187. https://doi.org/10.15548/jostech.v1i2.2790
Padmowati, R. D. L. E., & Buditama, A. T. (2019). WebQual 4.0 Device Application for Quality Measurement of Unpar Student Portal Information System. Sainteks, 715–719.
Pasang, B. S. A., & Najib, S. A. M. (2022). Implementation of education for sustainable development in geography subjects among trainee teachers. International Journal of Evaluation and Research in Education, 11(3), 1099–1106. https://doi.org/10.11591/ijere.v11i3.22159
Purbasari, D. M., & Permatasari, D. L. (2018). The Influence of Service Quality and Customer Satisfaction on Repeat Purchases. Journal of Business and Management Inspiration, 2(1), 43. https://doi.org/10.33603/jibm.v2i1.1056
Rukmi, H. S., Novirani, D., & Hada, A. (2017). Analysis of Consumer Satisfaction on the Quality of Service of Souvenir Shops. Muara Jurnal Ilmu Ekonomi Dan Bisnis, 1(1), 115. https://doi.org/10.24912/jmieb.v1i1.413
Sugandi, M. A., & Halim, R. M. N. (2020). End-User Computing Satisfaction (Eucs) Analysis on Bina Darma University Mobile Application. Systematization, 9(1), 143. https://doi.org/10.32520/stmsi.v9i1.625
Yasir, F. N., & Rusmala, R. (2021). Analysis of User Satisfaction on the Quality of Google Classroom as an E-Learning Media Using Webqual 4.0 (Case Study: Faculty of Computer Engineering, Proceedings of KONIK (National Conference), 198–201. https://prosiding.konik.id/index.php/konik/article/view/50
